At Blue Sky Fitness Supply, your satisfaction is our priority. We offer a comprehensive return and refund policy to ensure a smooth process if you ever need it. Below are specific guidelines for returns and refunds for each brand we carry.
If you have any questions or concerns regarding these policies, please don't hesitate to reach out to our customer service team using the 'Contact Us' button at the bottom of this page.
AIREX
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Airex and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return an Airex item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Airex without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
BLUECUBE
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason, contact us within 30 days of receiving the order to request a return. Return requests made outside of 30 days may not be approved. All returns are subject to a 25% restocking fee.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with BlueCube and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a BlueCube cold plunge, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The returned item must be unused and in the original packaging and condition of which it was received.
Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during the return transit.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to BlueCube without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
Cancelled Orders
Cancelled Orders
Blue Sky Fitness Supply requests that customers who wish to cancel an order for any reason notify us prior to the order shipping. Orders made with a custom color or logo are not eligible for a refund should a cancellation be requested.
All other orders can be cancelled, and are subject to a 25% restocking fee.
CANDO
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with CanDo and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a CanDo item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to CanDo without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
DYNAMIC SAUNAS
Restocking Fees
Restocking Fees
Dynamic Saunas products which were received may be returned if they were never used. Products which were received and opened and/or assembled but never used are subject to a 20% processing/restocking fee. Products which were received and never opened will not be subject to the fee.
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after signing for and receiving a delivery contact us within 30 days of placing the order to request a return.
Return requests made outside of 30 days may not be approved. Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Dynamic Saunas and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests.
Return requests can be made by contacting Blue Sky Fitness Supply here. Once a return request has been received and approved, you will be provided with a return authorization (RA) number.
Products returned without an RA number will not be accepted or refunded.
Return Shipping
Return Shipping
If approved to return a Dynamic Saunas item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The return must be made in the original packaging in the condition of which it was received, within 10 days of receiving the RA number. The RA number must be written on the outside of the carton.
Return shipping method will be addressed on a case-by-case basis depending on the contents being returned, the customer’s location, and their access to shipping service companies.
The customer is responsible for helping the shipper move the equipment beyond the threshold of the door and placing it onto/into their trailer.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Dynamic Saunas without an RA number will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
Additional Fees
Additional Fees
Returns are subject to return shipping fees which vary depending on the order size and customer location.
ENERGY LOUNGER
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason, contact us within 7 days of receiving the order to request a return. Return requests made outside of 7 days may not be approved. All returns are subject to a 5% restocking fee if unopened, and a 15% restocking fee if opened.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with BlueCube and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return an Energy Lounger product, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The returned item must be unused and in the original packaging and condition of which it was received.
Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during the return transit.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Energy Lounger without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
Cancelled Orders
Cancelled Orders
Blue Sky Fitness Supply requests that customers who wish to cancel an order for any reason notify us prior to the order shipping.
Cancelled orders are subject to a restocking fee of up to 5%.
GOLDEN DESIGNS
Restocking Fees
Restocking Fees
Golden Designs products which were received may be returned if they were never used. Products which were received and opened and/or assembled but never used are subject to a 20% processing/restocking fee. Products which were received and never opened will not be subject to the fee.
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after signing for and receiving a delivery contact us within 30 days of placing the order to request a return.
Return requests made outside of 30 days may not be approved. Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Golden Designs and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests.
Return requests can be made by contacting Blue Sky Fitness Supply here. Once a return request has been received and approved, you will be provided with a return authorization (RA) number.
Products returned without an RA number will not be accepted or refunded.
Return Shipping
Return Shipping
If approved to return a Golden Designs item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The return must be made in the original packaging in the condition of which it was received, within 10 days of receiving the RA number. The RA number must be written on the outside of the carton.
Return shipping method will be addressed on a case-by-case basis depending on the contents being returned, the customer’s location, and their access to shipping service companies.
The customer is responsible for helping the shipper move the equipment beyond the threshold of the door and placing it onto/into their trailer.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Golden Designs without an RA number will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
Additional Fees
Additional Fees
Returns are subject to return shipping fees which vary depending on the order size and customer location.
HYPERICE
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Hyperice and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a Hyperice item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Hyperice without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
MAXXUS SAUNAS
Restocking Fees
Restocking Fees
Maxxus Saunas products which were received may be returned if they were never used. Products which were received and opened and/or assembled but never used are subject to a 20% processing/restocking fee. Products which were received and never opened will not be subject to the fee.
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after signing for and receiving a delivery contact us within 30 days of placing the order to request a return.
Return requests made outside of 30 days may not be approved. Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Maxxus Saunas and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests.
Return requests can be made by contacting Blue Sky Fitness Supply here. Once a return request has been received and approved, you will be provided with a return authorization (RA) number.
Products returned without an RA number will not be accepted or refunded.
Return Shipping
Return Shipping
If approved to return a Maxxus Saunas item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The return must be made in the original packaging in the condition of which it was received, within 10 days of receiving the RA number. The RA number must be written on the outside of the carton.
Return shipping method will be addressed on a case-by-case basis depending on the contents being returned, the customer’s location, and their access to shipping service companies.
The customer is responsible for helping the shipper move the equipment beyond the threshold of the door and placing it onto/into their trailer.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Maxxus Saunas without an RA number will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
Additional Fees
Additional Fees
Returns are subject to return shipping fees which vary depending on the order size and customer location.
PERFORM BETTER
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Perform Better and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a Perform Better item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts, in unused condition, to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Perform Better without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
RUMBLE ROLLER
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Rumble Roller and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a Rumble Roller, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts, in unused condition, to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Rumble Roller without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
SPIRIT FITNESS
Restocking Fees
Restocking Fees
All approved Spirit Fitness returns will be refunded in full, minus a 20% processing/restocking fee which is applied to the original purchase price.
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after signing for and receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Spirit Fitness and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Alternatively, you may also contact the Spirit Fitness customer service department (855) 258-4555.
Once a return request has been received and approved, you will be provided with a Return Authorization Number. Products returned without an RA number will not be accepted or refunded.
Return Shipping
Return Shipping
If approved to return a Spirit Fitness item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended.
The return must be made in the original packaging in the condition of which it was received, within 10 days of receiving the RA number. The RA number must be written on the outside of the carton.
The return shipping method will be addressed on a case-by-case basis depending on the contents being returned, the customer’s location, and their access to shipping service companies.
The customer is responsible for helping the shipper move the equipment beyond the threshold of the door and placing it onto/into their trailer.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Spirit Fitness without an RA number will not be subject to a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.
YOGA STRONG
Return Approval
Return Approval
Blue Sky Fitness Supply requests that customers who wish to return purchased goods for any reason after receiving a delivery contact us within 30 days of placing the order to request a return. Return requests made outside of 30 days may not be approved.
Upon receiving a return request, Blue Sky Fitness Supply will then file the necessary paperwork with Yoga Strong and do everything in our power to grant approval for the return. Blue Sky Fitness Supply reserves the right to approve or deny all return requests. Return requests can be made by contacting Blue Sky Fitness Supply here.
Return Shipping
Return Shipping
If approved to return a Yoga Strong item, all return shipping and handling charges must be prepaid in full by the customer; insurance is also recommended. The return must be made in the original packaging in the condition of which it was received. Blue Sky Fitness Supply will not be held responsible for any lost or damaged items during return shipping.
Damaged Returns
Damaged Returns
If a return is made and upon inspection is deemed to have been damaged by the customer, Blue Sky Fitness Supply reserves the right not to refund any or all of the refund amount to the customer.
Materials Included
Materials Included
Any return shipment must include all of the original materials and parts to be eligible for any reimbursement.
Unauthorized Returns
Unauthorized Returns
Any items returned to Yoga Strong without receiving prior approval to do so will not be granted a refund or credit. The customer assumes all shipping and handling charges for any items returned without prior authorization.